Support centre

How can we help?

Search the quick answers, or open a support ticket and follow it until it is solved. The Quip POS team replies by email and in your dashboard.

Open a ticketWe reply and follow up until it is solved Follow your ticketsYour ticket links by email Video tutorialsEvery screen, step by step WhatsApp+971585865880

Quick answers

What our customers ask most. Didn’t find your answer? Open a ticket.

Getting started and signing in

I forgot my company link. How do I sign in?

On the sign-in page choose “Forgot your company link?” and enter your email; we will send you the sign-in link of every company registered with it. Open the page

I forgot my password

Open your company’s sign-in page and choose “Forgot password?”: we email your account a link to set a new password (a 6-digit code in the app). If your account has no email, ask your company administrator to change the password.

How do I add an employee and choose what they can do?

In the admin panel → Users, add the employee and choose their role (cashier, waiter, kitchen, delivery, manager…) and branch; you can give them a PIN for quick sign-in. Each role’s permissions are set on the Roles page.

Billing and subscription

How does renewal work?

Your plan renews automatically every month or year with the same payment method. You can turn renewal off at any time from the subscription page and keep access until the end of the paid period.

Where are my invoices and how do I change my card?

In the admin panel → Subscription you see your plan and renewal date, and from there you open the billing portal to download invoices and update your card.

Can I change my plan later?

Yes — upgrade, downgrade or switch between monthly and yearly at any time; the price difference is prorated automatically.

Printers and hardware

How do I connect a receipt or kitchen printer?

Install the Quip POS desktop app on the computer connected to the printer, then add the printer on the Printers page of the admin panel and choose what it prints (receipts or kitchen sections). The app finds network printers and runs a test print. Open the page

Which hardware do I need?

Any computer, tablet or phone. The system supports network and USB thermal printers, barcode scanners and any screen as a kitchen display.

Does it work offline?

Yes. The Windows and Mac desktop app keeps selling and printing without a connection, and syncs orders automatically when the internet is back.

Apps and tutorials

Where do I download the Quip POS apps?

The download page has the desktop app for Windows and Mac, and you can also use the system from any browser without installing anything. Open the page

Are there video tutorials?

Yes: complete walkthroughs of every screen and business type, in Arabic and English, on the Tutorials page and the GO RICH YouTube channel. Open the page

How do I delete my account or my company’s account?

The steps, and what is deleted or kept, are on the account and data deletion page. Open the page

All frequently asked questions

Support ticket

Open a support ticket

Describe the problem or your question and attach a screenshot if you can. Every ticket has a number and a status you can follow until it is solved.

1Send your request with details and pictures.
2You get an email with the ticket number and a private link to follow it.
3Our team replies, and we email you on every reply or status change.

Have a Quip POS account? Open the ticket from your dashboard → Support centre, or in the app → Settings → Support, so it arrives with your company details and you follow it there.

Name *

Email *

Phone or WhatsApp

Company name or link

Topic *

Subject *

Details *

Attach pictures or files (optional)Up to 5 files, 10 MB each

We use your details only to answer your request, as described in our privacy policy.